Last updated 八月 25, 2026
Order confirmation
Submitting checkout creates an order request. No payment is taken online. We will review availability and contact you with confirmation, final delivery details, and payment instructions. Please check your email address carefully when ordering.
Processing times
Our default processing estimate is 2–4 business days after an order and payment are confirmed. Weekends and public holidays are not business days. High-volume periods or stock checks may take longer; if a material delay is expected, we will contact you.
Delivery estimates
For eligible U.S. destinations, the default transit estimate is 3–8 business days after dispatch. These estimates are not guarantees. Carrier disruption, weather, remote locations, customs, and incorrect addresses may cause delays. International availability, rates, duties, and taxes must be confirmed before payment.
Shipping charges and addresses
The current shipping charge and any free-shipping threshold are displayed in the order summary. You are responsible for supplying a complete, deliverable address. Contact us promptly if an address needs correction; changes may not be possible after dispatch. Additional carrier costs caused by an incorrect or refused address may be deducted from a refund where permitted by law.
Tracking, loss, and delivery issues
Tracking will be supplied when the selected service includes it. If tracking shows delivery but the parcel cannot be found, first check safe places, household members, neighbors, and the carrier. Then contact us promptly so the shipment can be reviewed. Remedies for loss or delay remain subject to applicable consumer law.
Returns
Unless mandatory law provides a longer period, you may request a return within 30 days after delivery. For hygiene and safety, body-care products should be unopened, unused, and in their original sealed packaging to qualify for a change-of-mind return. Do not send an item until return instructions are issued. Original shipping charges and return postage are generally non-refundable for change-of-mind returns.
Damaged, incorrect, or defective items
Inspect the parcel on arrival. Contact us within 7 days of delivery with the order number and clear photographs if an item is damaged, incorrect, leaking, or appears defective. We will assess the issue and, where appropriate, arrange replacement, refund, or another remedy. This procedure does not limit rights that cannot be excluded by law.
Refunds
Approved refunds are issued to the agreed payment method after returned goods are received and inspected, or after another resolution is approved. Bank or provider processing times may vary. We may reduce a refund where returned goods have been used or damaged beyond what is necessary to inspect them, to the extent permitted by law.
How to request help
Use the support contact published in the website footer and include your order number. Company, return-address, and contact details are controlled in the administration area and will be displayed when the store operator enables publication.